As you saw on the About Us page, our purpose is:
“To help clients achieve their business goals by ensuring they have the right network and security infrastructure in place, and that applications are well integrated, to support the business today, while laying the foundation to easily and effectively scale for tomorrow’s growth.”
That may sound like a typical motherhood type statement, but it really does describe our motivation. We want to help you use technology to be the best company you can, and to make to make your IT role as easy as possible.
We have a reputation for excellent customer service because clients get a dedicated, certified Account Manager. Our people really care about your people. Indeed, one of our account managers once stayed late at the customer’s northern location, so the client could make it to his son’s Friday night ball game.
“If there is a problem, I know that I can just pick up the phone and call Cloud Managed Networks and it’ll be taken care of”
– McNarin Packaging, Larry Coe, IT Director
“One of the many things I like about the CMN team is that they always gain an understanding of what we need, and what will work best to solve our problems. They don’t just try to sell us gear.”
– Beryl Harris, President, Women’s Institute, Selwyn
Our other values:
Integrity.Today, this term has lost some of its original intent. Its true meaning, however, dictates all our actions.
What does this mean for us and all our internal and external stakeholders?
Keeping our word. It means we keep deadlines (or let you know right away if something makes that impossible – all while working to get a date that works for you), pricing and other commitments. And we won’t promise something unless we can deliver.
Doing what’s right for you. We always ensure our clients get what they need. We will work with whatever you have in place and choose what’s right for you.
Being honest and transparent in all our dealings. That pretty much speaks for itself – and it guides all our daily actions.
That’s a tall order and no single organisation can stay on top of everything, but we do dedicate time and resources to ensuring our people are on top of all elements critical to our clients’ needs.
We also invest in the training they need to serve you well.
Family.This may seem like an unconventional addition to the list, but we truly value the relationships we have with our own people and clients. And we treat them with the care and consideration we accord friends and family.
Loyalty.We take our relationships with manufacturers, partners and others as seriously as we do those with our team (and that includes employees and clients). We remain true to our stakeholders – and will do right by them at
all times.
