OUR SERVICES OVERVIEW
We have spent more than 15 years developing and fine-tuning our Managed Services program. We’ll focus on IT, so you can focus on your business.
Visibility and Control
Translate your business needs into a Service Level Agreement (SLA)
An appointed Technology Manager acts as your advocate.
Tap into our deep technical knowledge.
Having a wide range of IT skills on staff is very expensive; leverage ours.
8/5 or 24/7 Resolution
We are committed to first-contact resolution.
Our domestic service desk is offers 24/7 support to resolve issues as quickly as possible.
Ticketing systems for remote management.
We run a state-of-the-art service desk with advanced support analytics, tracking and reporting.
Supports users across the country
Requests by phone, email or web form
Help resolve any issues via the cloud with remote diagnostics tools.
End User Support
The right people on the phone and on-site support make sure you are never stuck because of IT issues.
Most helpdesk calls can be avoided. Let us help you reduce those calls.
Onsite Support Team
Hardware replacement, physical upgrades, moves, site surveys and installations are just a few of the ways our on-site support team can help.
Cloud Managed offers end-to-end network design and integration services.
Firewall and network security integration
Enterprise WLAN integration
Network cabling and hardware installation
Core and edge switch integration
Cloud Managed security camera integration
Mobile device management provisioning
Cloud Managed Communications and VoIP solutions
Cloud Managed offers an array of network survey and wellness programs.
WiFi Heat Mapping